Making it easier for you with our COVID-19 loyalty measures

Over the last few months, travel has taken a new turn. Things look a little different now and we understand that you have less opportunities to fly, and may still be experiencing travel restrictions. We're ready to adapt and introduce new measures whenever necessary. We're committed to helping eligible members maintain all their advantages by providing a wide range of support. So, keep an eye on this page:

We keep your Miles safe

As an extension of our previous measures, we will now prevent all Miles of our Explorer members from expiring until 31 December 2021.

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How are my Miles affected by Flying Blue's latest COVID-19 measures?

In April 2020, we announced and implemented immediate measures to prevent Miles from expiring until the end of 2020. To this day, the situation remains uncertain. Therefore, we have decided to extend those measures by another 12 months. If you are an Explorer member, all your Miles will remain valid until the end of December 2021.

Where can I see that the validity of my Miles has been extended until the end of 2021?

As an Explorer member, you can find the updated validity date of your Miles in your Flying Blue account.

Will the validity of my Miles be extended until the end of 2021?

If you are a Silver, Gold or Platinum member your Miles are valid for life. Are you an Explorer member with Miles expiring between December 2020 and November 2021? Then we will extend the validity of your Miles to December 2021. Miles with a validity date of January 2022 and beyond are not impacted by this measure.

We maintain your status

We've renewed the levels of all our Elite members with a qualification period between March 2020 until February 2021 for an extra 12 months. So, you keep all your advantages until new adventures open on the horizon.

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Will I keep my current level in my next qualification period?

In case your qualification period ends between March 2020 and February 2021, you will keep your current level even if you don’t reach the XP objective. Some examples:

  • A Silver member with a qualification period ending in April 2020:
    • If you have gained 120 XP, your counter will be offset by 100 XP to maintain Silver and you keep a surplus of 20 XP.
    • If you have gained 65 XP, we will credit the missing 35 XP and then offset your counter with 100 XP to reset your XP counter to 0 and maintain your Silver level.
  • A Gold member with a qualification period ending in April 2020:
    • If you have gained 220 XP, your counter will be offset by 180 XP to maintain Gold and you keep a surplus of 40 XP.
    • If you have gained 120 XP, we will credit the missing 60 XP and then offset your counter with 180 XP to reset your XP counter to 0 and maintain your Gold level.
  • A Platinum member with a qualification period ending in April 2020:
    • If you have gained 450 XP, your counter will be offset by 300 XP to maintain Platinum and you keep a surplus of 150 XP.
    • If you have gained 250 XP, we will credit the missing 50 XP and then offset your counter with 300 XP to reset your XP counter to 0 and maintain your Platinum level.

When will I see this XP measure in my online account?

Not until the first day in your new qualification period will you see in your online account that your current level is maintained. In your activity overview, you’ll find either ‘XP offered by Flying Blue’ with the number of XP that are credited to reach the XP objective, or ‘Counter offset’ with the XP objective deducted from your counter. A new card will be sent to you before your current card expires. The validity date of your digital card will be updated at the end of your current qualification period.

I want to upgrade to a higher level. Will I also be compensated?

Our measures enable Elite members to maintain their current level. It is not applicable for members who wish to upgrade to a higher level.

Will I keep my current XP balance in my next qualification period?

We will automatically offset the number of XP needed to maintain or upgrade a level. Any surplus XP will remain on your account. Some examples:

  • A Silver member with a qualification period ending in April 2020:
    • If you have gained 120 XP, your counter will be offset by 100 XP to maintain Silver and you keep a surplus of 20 XP.
    • If you have gained 65 XP, we will credit the missing 35 XP and then offset your counter with 100 XP to reset your XP counter to 0 and maintain your Silver level.
  • A Gold member with a qualification period ending in April 2020:
    • If you have gained 220 XP, your counter will be offset by 180 XP to maintain Gold and you keep a surplus of 40 XP.
    • If you have gained 120 XP, we will credit the missing 60 XP and then offset your counter with 180 XP to reset your XP counter to 0 and maintain your Gold level.
  • A Platinum member with a qualification period ending in April 2020:
    • If you have gained 450 XP, your counter will be offset by 300 XP to maintain Platinum and you keep a surplus of 150 XP.
    • If you have gained 250 XP, we will credit the missing 50 XP and then offset your counter with 300 XP to reset your XP counter to 0 and maintain your Platinum level.

What will happen to my years counting towards Platinum for life?

If you keep your current level during your next qualification period based on our special measures that membership year will count towards the 10 consecutive years needed to qualify for Platinum for life. For example:

  • You have been a Platinum member for 9 consecutive years, and your current qualification period will end on 31 December 2020. Because of our measures, your level will be maintained and reach 10 consecutive years of Platinum.
  • On 1 January 2021, your new qualification period starts and on 1 April 2021, we will change your level to Platinum for life.
  • You have been a Platinum member for 7 consecutive years, and your current qualification period will end on 31 December 2020. Because of our measures, your level will be maintained. On 1 January 2021, your 8th consecutive year of Platinum will start.

Will Flying Blue consider additional support to help members to upgrade or maintain next year?

Since the situation is still evolving, we will keep on monitoring it closely to see if additional support is required in the future. We are committed to sharing details when available.

Surplus XP Support

We’ll automatically top up the surplus XP for Elite members with a qualification period between July 2020 and February 2021, if it’s lower than last year. That way, you hold on to all your XP and don’t miss out on maintaining or boosting your status. The surplus XP will be added at the start of your new qualification period.

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What does “surplus XP support” mean?

Surplus XP support means that we check your surplus XP at the beginning of the previous qualification period and compare it with your surplus XP at the beginning of the current qualification period. If your current surplus XP is lower than your previous surplus XP, we will automatically add XP to your counter to match the surplus XP you had at the beginning of your previous qualification period. See the examples at the end of the Q&A.

What is surplus XP?

If, at the end of your qualification period, you maintain your level, your XP counter will be offset by the XP threshold of the corresponding level. Any XP gained above the threshold is surplus XP and is kept on your XP counter for the new qualification period. This way, your surplus XP gives you a head start to maintain your status in the next period, for example in a year that you have had less opportunity to travel.
Flying Blue is one of the few airline loyalty programmes to offer the benefit of being able to move your XP to the next period after the counter offset. Most loyalty programmes reset the counter to zero by default at the end of the qualification period. Flying Blue, however, offers the opportunity to bring some XP to the next period so you can save some XP for years in which you travel less.

Why are we protecting your surplus XP?

Our Elite members have indicated that surplus XP is a very much appreciated and distinguishing feature of our programme. We know many members are happy with the opportunity to move their extra XP to the new qualification period, building up a buffer of surplus XP. Recently, our members have shared concerns that their surplus XP will diminish due to limited opportunities to travel and gain XP. By protecting surplus XP, we support our loyal members and enable them to keep the surplus XP – often built up over many years – that they had before.

Will I benefit from having surplus XP support?

You will benefit from having your surplus XP protected if:

  • you are a Flying Blue Silver, Gold or Platinum member;
  • your qualification period ends between July 2020 and February 2021; and
  • your current surplus XP is lower than it was at the beginning of your previous qualification period.

If I benefit from this measure, when and how will you inform me?

If you have opted-in to receive communication about programme information, we will inform you via e-mail within a month after your last qualification period ended. In addition, you can then also find it in your online activity overview.

What do I have to do to benefit from it?

As a Flying Blue member, you do not have to do anything. We will automatically do it for you. Within one month of your new qualification period, we will add the XP to match your surplus XP.

When and how will I see it on my account?

Within one month after the end of your qualification period, we will add XP to ensure your surplus for the new qualification period is the same as the period before.
When checking the activity overview in your Flying Blue account, you will see the added XP under this description: “surplus XP support”.

How can I check my surplus XP from the previous qualification period?

At this moment, it is not possible to check your surplus XP online. We are currently working on making it visible in your online dashboard.

Which levels benefit from surplus XP support?

If you are a Silver, Gold or Platinum member and your qualification period ends between July 2020 and February 2021, you may benefit from protected surplus XP. There is no surplus XP if you are Explorer.

Will Flying Blue consider additional support to help members next year if needed?

Since the situation is still evolving, we will keep monitoring it closely to see whether additional support is required in the future for members with a qualification end date of March 2021 and beyond. We are committed to sharing details when available.

Examples

Platinum member A

Qualification end date: December 2019
 
XP counter: 900 XP
Counter offset: 300 XP
Surplus: 600 XP
 
Qualification end date: December 2020
 
XP counter: 1200 XP
Counter offset: 300 XP
Surplus without measures: 900 XP
 
Plus 0 XP added to maintain the surplus of the previous year

Platinum member B

Qualification end date: December 2019
 
XP counter: 320 XP
Counter offset: 300 XP
Surplus: 20 XP
 
Qualification end date: December 2020
 
XP counter: 160 XP
Plus 140 XP offered by Flying Blue to maintain Platinum
Counter offset: 300 XP
Surplus without measures: 0 XP
 
Plus 20 XP added to maintain the surplus of the previous year

Platinum member C

Qualification end date: December 2019
 
XP counter: 900 XP
Counter offset: 300 XP
Surplus: 600 XP
 
Qualification end date: December 2020
 
XP counter: 660 XP
Counter offset: 300 XP
Surplus without measures: 360 XP
 
Plus 240 XP added to maintain the surplus of the previous year

Silver member D

Qualification end date: December 2019
 
XP counter: 175 XP
Counter offset: 100 XP
Surplus: 75 XP
 
Qualification end date: December 2020
 
XP counter: 160 XP
Counter offset: 100 XP
Surplus without measures: 60 XP
 
Plus 15 XP added to maintain the surplus of the previous year

Silver member E

Qualification end date: December 2019
 
XP counter: 175 XP
Counter offset: 100 XP
Surplus: 75 XP
 
Qualification end date: December 2020
 
XP counter: 80 XP
Plus 20 XP offered by Flying Blue to maintain Silver
Counter offset: 100 XP
Surplus without measures: 0 XP
 
Plus 75 XP added to maintain the surplus of the previous year

Get Double Miles and Double XP

What could be better than earning Miles and XP with your flights? Earning twice as many! For every flight taken between 13 July and 31 December 2020, we'll double your Miles & XP.

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Am I eligible for the double Miles and double XP promotion?

All Flying Blue members worldwide are eligible for the promotion, no exceptions. If you are not a Flying Blue member yet, you can visit the Flying Blue website (flyingblue.com) and join today. Membership is free. Each passenger in the same booking must be a Flying Blue member and submit their Flying Blue number to qualify for this promotion.

Do I need to register for the promotion to get double XP and double Miles?

No, Flying Blue will automatically credit the double Miles and double XP to your account, upon the completion of each flight. Your Flying Blue number must be submitted at the time of booking or check-in to earn double Miles and double XP.

During what period will I earn double Miles and double XP?

If you take any eligible Air France or KLM marketed flight (with an AF or KL flight number) between 13 July and 31 December 2020, you will get double Miles and double XP. If you take several flights in that period, you will enjoy the promotion several times.

When will the double Miles and double XP be credited to my account?

The double Miles and double XP will be credited to your account along with the regular Miles and XP of the flight, upon completion of your flight.

What happens if I already booked a flight before 13 July 2020?

The double Miles and double XP will be credited for all flights taken between 13 July 2020, 12.01 am and 31 December 2020, 11.59 pm (local departure time and date), irrespective of the booking date. For flights that you already booked before 13 July 2020 with travel dates between 13 July and 31 December 2020 you will enjoy double Miles and double XP.

Is the promotion valid for one booking or for all bookings?

You earn double Miles and double XP on all flights between 13 July and 31 December 2020. The promotion is not limited to one booking.

Is the promotion also valid on extra options and last-minute upgrades?

The promotion is not valid on extra options nor last-minute upgrades. It is only applicable on the original ticket.

How are the double Miles and XP calculated?

Bonus Miles and XP are calculated on the base fare of an eligible ticket as per the original ticketed class, excluding any subsequent reward or complimentary upgrades, ancillaries or any other changes. You will not earn Miles and XP on government taxes and/or fees.

What are Air France or KLM marketed flights?

Air France or KLM marketed flights are flights that are booked directly via Air France or KLM (with an Air France or KLM flight number). However, they can be operated by another airline.

What are the conditions for earning double Miles and double XP?

Please visit this page for the terms and conditions of the double Miles and double XP promotion.

Rebook and cancellation policy for reward tickets

Due to the uncertainty surrounding travel in this period, we want to give you peace of mind and flexibility when booking your travel. For this reason, reward tickets are changeable without a fee and refundable from now on.

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I want to rebook my reward flight. Can I do that without having to pay a change fee?

You can rebook your reward ticket or Promo reward ticket without having to pay a change fee under the following circumstances:

  • if your reward flight has been cancelled by the airline, or
  • if the travel date of your reward flight or Promo reward flight is on or before 31 March 2021, and
  • your request for change is made before 1 April 2021, and
  • your new travel date is before 31 December 2021.

Original ticket conditions apply for rebooking other reward tickets and Promo reward tickets.

I want to rebook my reward flight. Can I change the destination and/or date?

If you want to rebook your reward flight or Promo reward flight, you can change the travel date, destination or both for tickets that fall under the circumstances mentioned in the previous question.

  • Change of travel date: for flights booked on Air France, KLM and partner airlines you can rebook in the same booking class. If we are unable to do so, we will issue a new ticket upon your request. The number of Miles and airport taxes required may be different for this new reward ticket.
  • Change of destination: you can use the full value of your original tickets for new tickets with Air France, KLM, Delta Air Lines or Virgin Atlantic.

Contact customer service to rebook your flight.

I want to rebook my reward flight. How is it done?

Contact our customer service to rebook your flight.

I want to cancel my reward flight. Can I do so without having to pay a cancellation fee? Will I get a refund?

You can cancel your reward ticket or Promo reward ticket without having to pay a cancellation fee under the following circumstances:

  • if your reward flight has been cancelled by the airline, or
  • if your flight is flown on or before 31 March 2021, and
  • your request for cancellation is made before 1 April 2021.

Both Miles and cash will be credited. Please note that ticketing fees are non-refundable. Original ticket conditions apply for cancelling other reward tickets and Promo reward tickets. Contact customer service to cancel your flight.

I want to cancel my reward flight. How is it done?

Contact our customer service to cancel your flight.

My reward flight has been cancelled. Will I get a refund?

Please contact the airline to learn more about the possibilities for a refund.

My reward flight has been cancelled. Can I rebook my flight?

Please contact the airline to learn more about the rebooking possibilities.