Making it easier for you with our COVID‑19 loyalty measures

The COVID-19 crisis has gripped the world for quite some time now. While we wait for the horizon to fully clear in all countries, we are committed to staying in touch and helping our members to retain all their benefits by providing a wide range of support. So keep an eye on this page:

 

FLYING BLUE COVID-19 LOYALTY MEASURES 2021

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Gain double XP

As countries progressively reopen their borders, it’s time to start making travel plans again. For every Air France and KLM marketed flight taken between 1 July 2021 and 31 December 2021, you automatically gain double XP. Maintaining your current status and reaching the next one faster just got easier.

Am I eligible for the double XP promotion?

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All Flying Blue members worldwide are eligible for the promotion, without exception. If you are not a Flying Blue member yet, you can visit the Flying Blue website (flyingblue.com) and join today. Membership is free. All passengers of the same booking must be Flying Blue members and submit their Flying Blue number to qualify for this promotion.

Do I need to register for the promotion to get double XP?

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Flying Blue will automatically credit the double XP to your account, upon completion of each flight. Your Flying Blue number must be submitted at the time of booking or check-in to earn double XP, but you don’t need to register separately for the promotion.

During what period of time will I earn double XP?

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The promotion runs between 1 July and 31 December 2021. If you complete several eligible Air France or KLM marketed flights during that period, you will enjoy the promotion the same number of times.

When will the double XP be credited to my account?

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The double XP will be credited to your account along with regular XP, upon completion of your flight.

What happens if I already booked a flight before 1 July 2021?

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The double XP will be credited for all flights taken between 1 July 2021, 12:01 am and 31 December 2021, 11:59 pm (local departure time and date), regardless of the booking date. Flights you already booked before 1 July 2021 with travel dates between 1 July and 31 December 2021 will earn you double XP.

Is the promotion valid for one booking or for all bookings?

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Double XP can be earned on all flights between 1 July and 31 December 2021. The promotion is not limited to one booking.

What are Air France or KLM marketed flights?

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Air France or KLM marketed flights are flights that are booked directly via Air France or KLM (with an Air France or KLM flight number). However, they can be operated by another airline.

What are the terms and conditions of this promotion?

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Please click here to read the full terms and conditions.

We keep your Miles safe

As an extension of our previous measures, we will now prevent all Miles of our Explorer members from expiring until 31 December 2021.

How are my Miles affected by Flying Blue's latest COVID-19 measures?

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In April 2020, we announced and implemented immediate measures to prevent Miles from expiring until the end of 2020. To this day, the situation remains uncertain. Therefore, we have decided to extend those measures by another 12 months. If you are an Explorer member, all your Miles will remain valid until the end of December 2021.

Where can I see that the validity of my Miles has been extended until the end of 2021?

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As an Explorer member, you can find the updated validity date of your Miles in your Flying Blue account.

Will the validity of my Miles be extended until the end of 2021?

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If you are a Silver, Gold or Platinum member your Miles are valid for life. Are you an Explorer member with Miles expiring between December 2020 and November 2021? Then we will extend the validity of your Miles to December 2021. Miles with a validity date of January 2022 and beyond are not impacted by this measure.

We maintain your status

Good news: you keep all your advantages! As an extension of our previous measures, we renew the levels of all our Elite members with a qualification period between now and December 2021.

Will I keep my current level in my next qualification period?

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In case your qualification period ends between now and December 2021, you will keep your current level even if you do not reach the XP objective. Some examples:

  • A Silver member with a qualification period ending in April 2021:
    • If you have gained 120 XP, your counter will be offset by 100 XP to maintain Silver and you keep a surplus of 20 XP.
    • If you have gained 65 XP, we will credit the missing 35 XP and then offset your counter with 100 XP to reset your XP counter to 0 and maintain your Silver level.

    → The surplus XP measure applies in addition to this measure. Please see the specific Q&A for more info.

  • A Gold member with a qualification period ending in April 2021:
    • If you have gained 220 XP, your counter will be offset by 180 XP to maintain Gold and you keep a surplus of 40 XP.
    • If you have gained 120 XP, we will credit the missing 60 XP and then offset your counter with 180 XP to reset your XP counter to 0 and maintain your Gold level.

    → The surplus XP measure applies in addition to this measure. Please see the specific Q&A for more info.

  • A Platinum member with a qualification period ending in April 2021:
    • If you have gained 450 XP, your counter will be offset by 300 XP to maintain Platinum and you keep a surplus of 150 XP.
    • If you have gained 250 XP, we will credit the missing 50 XP and then offset your counter with 300 XP to reset your XP counter to 0 and maintain your Platinum level.

    → The surplus XP measure applies in addition to this measure. Please see the specific Q&A for more info.

When will I see that my level has been renewed?

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On the first day of your new qualification period, you can see in your Flying Blue account that your current level has been renewed. In your activity overview you will see “XP offered by Flying Blue” with the number of XP that have been credited to reach the XP objective (if applicable), and “Counter offset” with the XP objective of your level deducted from your counter. The validity date of your digital card will be updated at the end of your current tier validity period.

I want to upgrade to a higher level. Will I also benefit from your COVID-19 measures?

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Our measures enable Elite members to maintain their current level. If you were able to travel and you are on the way to a higher level, we rewarded you with double Miles and double XP from July until December 2020. The surplus XP measure may also help you in reaching a higher level.

Will I keep my current XP balance in my next qualification period?

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We will automatically offset the number of XP needed to maintain or upgrade a level. Any surplus XP will remain on your account. Some examples:

  • A Silver member with a qualification period ending in April 2021:
    • If you have gained 120 XP, your counter will be offset by 100 XP to maintain Silver and you keep a surplus of 20 XP.
    • If you have gained 65 XP, we will credit the missing 35 XP and then offset your counter with 100 XP to reset your XP counter to 0 and maintain your Silver level.

    → The surplus XP measure applies in addition to this measure. Please see the specific Q&A for more info.

  • A Gold member with a qualification period ending in April 2021:
    • If you have gained 220 XP, your counter will be offset by 180 XP to maintain Gold and you keep a surplus of 40 XP.
    • If you have gained 120 XP, we will credit the missing 60 XP and then offset your counter with 180 XP to reset your XP counter to 0 and maintain your Gold level.

    → The surplus XP measure applies in addition to this measure. Please see the specific Q&A for more info.

  • A Platinum member with a qualification period ending in April 2021:
    • If you have gained 450 XP, your counter will be offset by 300 XP to maintain Platinum and you keep a surplus of 150 XP.
    • If you have gained 250 XP, we will credit the missing 50 XP and then offset your counter with 300 XP to reset your XP counter to 0 and maintain your Platinum level.

    → The surplus XP measure applies in addition to this measure. Please see the specific Q&A for more info.

What will happen to my years counting towards Platinum for life?

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If you keep your current Platinum level during your next qualification period based on our special measures, that membership year will count towards the 10 consecutive years needed to qualify for Platinum for life. For example:

  • You have been a Platinum member for 9 consecutive years, and your current qualification period will end on 31 December 2021. Because of our measures, you will be maintained and reach 10 consecutive years of Platinum. On 1 April 2022, we will change your level to Platinum for life.
  • You have been a Platinum member for 7 consecutive years, and your current qualification period will end on 31 December 2021. Because of our measures, you will be maintained. On 1 January 2022, your 8th consecutive year of Platinum will start.

Surplus XP Support

As an extension of our previous measure, we will automatically top up the surplus XP for Elite members with a qualification period between now and December 2021, if it’s lower than last year. That way, you don’t miss out on maintaining or boosting your status. The surplus XP support will be added within a month after the start of your new qualification period.

What does “surplus XP support” mean?

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At the start of your new qualification period, we compare your number of surplus XP with the number you had at the start of the previous qualification period. If your current number of surplus XP is lower, we will automatically credit XP to your counter to match the surplus XP you had at the start of your previous qualification period. See the examples at the end of these Q&A for more information.

What are surplus XP?

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At the end of your qualification period after maintaining your level, your XP counter will be offset by the XP objective of the corresponding level. Any XP gained above the level threshold are called surplus XP and are kept on your XP counter for the next qualification period. This way, your surplus XP give you a head start for maintaining your level in the next period.
Flying Blue is one of the few loyalty programmes to offer the benefit of keeping your XP into the next period after the counter offset. Most loyalty programmes reset the counter to zero at the end of the qualification period by default.

Why are we protecting your surplus XP?

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Our Elite members have indicated that surplus XP is a very much appreciated and distinguishing feature of our programme. We know many members are happy with the opportunity to keep their extra XP for the new qualification period, building up a buffer of surplus XP. In the current situation, our members have shared concerns that their surplus XP will diminish due to limited opportunities to travel and gain XP. By protecting surplus XP, we support our loyal customers and enable them to keep their surplus XP which they often have built up over many years.

Will I benefit from surplus XP support?

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You will benefit from surplus XP support in case:

  • you are a Flying Blue Silver, Gold or Platinum member;
  • your qualification period ends between now and December 2021; and
  • your current surplus XP is lower than it was at the beginning of your previous qualification period.

Some examples:

A Silver member with a qualification period ending in April 2021:

  • If you have gained 120 XP, your counter will be offset by 100 XP to maintain Silver and you keep a surplus of 20 XP.
  • If you had a surplus of 60 XP in your previous qualification period (ending in April 2020), we credit you 40 XP (surplus XP support) within a month, so you again have a head start of 60 XP.

A Gold member with a qualification period ending in April 2021:

  • If you have gained 220 XP, your counter will be offset by 180 XP to maintain Gold and you keep a surplus of 40 XP.
  • If you had a surplus of 80 XP in your previous qualification period (ending in April 2020), we credit you 40 XP (surplus XP support) within a month, so you again have a head start of 80 XP.

A Platinum member with a qualification period ending in April 2021:

  • If you have gained 450 XP, your counter will be offset by 300 XP to maintain Platinum and you keep a surplus of 150 XP.
  • If you had a surplus of 250 XP in your previous qualification period (ending in April 2020), we credit you 100 XP (surplus XP support) within a month, so you again have a head start of 250 XP.

When and how will you inform me if I benefit from this measure?

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If you have opted-in to receive communication about programme information, we will inform you via e-mail within a month after your last qualification period ended. In addition, you can then also find the update in your online activity overview.

How can I benefit from surplus XP support?

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As an eligible Flying Blue member, you do not have to do anything to benefit from surplus XP support. We will automatically take care of that. Within the first month of your new qualification period, we will add the XP to match your previous number of surplus XP. You can see the credited XP in your activity overview under this description: “surplus XP support”.

When and how will I see the surplus XP support in my account?

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Within the first month of your new qualification period, we will credit the XP to ensure your surplus is the same as the period before. When checking the activity overview in your Flying Blue account, you will see the credited XP under this description: “surplus XP support”.

How can I check my surplus XP from the previous qualification period?

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You can check your surplus XP in your online account. It is listed as a separate activity, called “Surplus XP available on the XP counter”.

Which members benefit from surplus XP support?

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If you are a Silver, Gold or Platinum member and your qualification period ends between now and December 2021, you may benefit from protected surplus XP. Explorer members do not have surplus XP.

Examples surplus XP support

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Note: examples are based on Platinum members, but the same logic also applies to Silver and Gold.

Platinum member A

Qualification end date December 2019:
XP counter: 900 XP
Counter offset: 300 XP
Surplus: 600 XP
 
Qualification end date December 2020:
XP counter: 800 XP
Counter offset: 300 XP
Surplus: 500 XP
Surplus XP support: 100 XP
 
Qualification end date December 2021:
XP counter: 700 XP
Counter offset: 300 XP
Surplus: 400 XP
Surplus XP support: 200 XP

Platinum member B

Qualification end date December 2019:
XP counter: 350 XP
Counter offset: 300 XP
Surplus: 50 XP
 
Qualification end date December 2020:
XP counter: 320 XP
Counter offset: 300 XP
Surplus: 20 XP
Surplus XP support: 30 XP
 
Qualification end date December 2021:
XP counter: 160 XP
Plus 140 XP offered by Flying Blue to maintain Platinum
Counter offset: 300 XP
Surplus: 0 XP
Surplus XP support: 50 XP

Platinum member C

Qualification end date December 2019:
XP counter: 350 XP
Counter offset: 300 XP
Surplus: 50 XP
 
Qualification end date December 2020:
XP counter: 220 XP
Plus 80 XP offered by Flying Blue to maintain Platinum
Counter offset: 300 XP
Surplus: 0 XP
Surplus XP support: 50 XP
 
Qualification end date December 2021:
XP counter: 340 XP
Counter offset: 300 XP
Surplus: 40 XP
Surplus XP support: 10 XP

 

FLYING BLUE COVID-19 LOYALTY MEASURES 2022

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Gain 50% XP

As countries progressively reopen their borders, it’s time to start making travel plans again. For every Air France and KLM marketed flight taken between 1 January and 30 June 2022, you automatically gain a 50% XP bonus. Maintaining your current status and reaching the next one faster just got easier.

Am I eligible for the 50% XP bonus?

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All Flying Blue members worldwide are eligible for the bonus, without exception. If you are not a Flying Blue member yet, you can visit the Flying Blue website (flyingblue.com) and join today. Membership is free. All passengers of the same booking must be Flying Blue members and submit their Flying Blue number to qualify for this bonus.

Do I need to register for the promotion to get the 50% XP bonus?

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Flying Blue will automatically credit the 50% XP bonus to your account upon completion of each flight. Your Flying Blue number must be submitted at the time of booking or check-in to earn the 50% XP bonus, but you don’t need to register separately for the promotion.

During what period of time will I receive the 50% XP bonus?

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The promotion runs between 1 January and 30 June 2022. If you complete several eligible Air France or KLM marketed flights during that period, you will enjoy the promotion the same number of times.

When will the 50% XP bonus be credited to my account?

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The 50% XP bonus will be credited to your account along with regular XP, upon completion of your flight.

What happens if I already booked a flight before 1 January 2022?

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The 50% XP bonus will be credited for all flights taken between 1 January 2022, 12:01 am and 30 June 2022, 11:59 pm (local departure time and date), regardless of the booking date. Flights you already booked before 1 January 2022 with travel dates between 1 January and 30 June 2022 will earn you the 50% XP bonus.

Is the promotion valid for one booking or for all bookings?

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The 50% XP bonus can be earned on all flights between 1 January and 30 June 2022. The promotion is not limited to one booking.

What are Air France or KLM marketed flights?

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Air France or KLM marketed flights are flights that are booked directly via Air France or KLM (with an Air France or KLM flight number). However, they can be operated by another airline.

How does Flying Blue calculate the 50% XP bonus?

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When calculating the 50% XP bonus, we always round up. An example: on flights where you normally gain 5 XP, you will get a bonus of 2.5 XP. However, we will round it up to 3 XP, meaning you will gain a total of 8 XP.

I already benefited from a 100% XP bonus this year, will I also benefit from the 50% bonus?

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Yes, even if you benefit from both promotions within the same qualification period. Our XP bonus gets you closer to upgrading to the next level or helps you maintain your current level.

Terms & Conditions

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  • You must be a Flying Blue member to be eligible for the Flying Blue 50% XP bonus. If you are not a Flying Blue member yet, you can visit the Flying Blue website (flyingblue.com) and join today. Membership is free.
  • For the purpose of the offer, an eligible flight means an Air France or KLM marketed flight with an Air France or KLM flight number on a ticket where Miles and XP are normally earned, regardless of the route or cabin class.
  • The offer is only available on eligible flights flown with travel started and completed between 1 January 2022 at 00:01 am and 30 June 2022 at 11:59 pm (local departure time and date).
  • Your Flying Blue number must be recorded at the time of booking or check-in to earn the bonus XP. If a booking involves several passengers, all passengers who are Flying Blue members must record their Flying Blue number to qualify for this offer.
  • “50% XP” means you will receive 50% additional XP on all eligible flights and routes as described in the special offer.
  • The 50% XP bonus does not apply to the following:
    • 2 additional XP given to Air France Discount Pass holders on a French domestic flight within metropolitan France.
    • 2 additional XP given on domestic flights with Kenya Airways and TAROM within Kenya and Romania.
  • Bonus XP are calculated on the base fare of an eligible ticket as per the original ticketed class, excluding any reward or complimentary upgrades, ancillaries or any other changes. Any and all tickets excluded as per the Flying Blue programme rules for regular Flying Blue XP accrual are not eligible for this offer.
  • The bonus XP will be credited to your account along with the XP of your flight, upon the completion of each of your eligible flights.
  • You will be informed about the XP credit in your activity overview, which is accessible online at flyingblue.com, airfrance.com or klm.com.
  • Duration of the offer may be modified by Air France and KLM.
  • Bonus XP may take up to six (6) weeks after completion of your travel to be credited to your Flying Blue account.
  • Any and all terms and conditions of the Flying Blue programme, including Flying Blue membership and Miles and XP earning and spending conditions, remain applicable.

We keep your Miles safe

As an extension of our previous measures, we will now prevent all Miles of our Explorer members from expiring until 31 December 2022.

How are my Miles affected by the COVID-19 measures?

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In November 2020, we announced and implemented measures to prevent Miles from expiring until the end of 2021. We understand that 2021 was a challenging year for you to travel. Therefore, we have decided to extend those measures by another 12 months. If you are an Explorer member, all your Miles will remain valid until the end of December 2022.

Where can I see that the validity of my Miles has been extended to the end of 2022?

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As an Explorer member, you can find the updated validity date online in your Flying Blue account.

Will the validity of my Miles also be extended until the end of 2022?

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As always, Miles are valid for life as long as you are a Silver, Gold or Platinum member. Are you an Explorer, and do you have Miles with an expiry date between December 2021 and November 2022? Then we will extend the validity of your Miles to December 2022. Miles with a validity date of January 2023 and beyond are not impacted by this measure.

We maintain your status

Good news: you keep all your advantages! As an extension of our previous measures, we renew the levels of all our Elite members with a qualification period between now and 30 June 2022.

Will I keep my current level in my next qualification period?

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In case your qualification period ends between now and June 2022 (previously December 2021), you will keep your current level even if you do not reach the XP objective.

For our Elite members with a qualification period ending between now and 30 June 2022 (previously December 2021):

  • We continue to maintain your status for another period
  • We continue to restore your surplus XP

Some examples:

  • A Silver member with a qualification period ending in June 2022:
    • If you have gained 120 XP, your counter will be offset by 100 XP to maintain Silver and you keep a surplus of 20 XP.
    • If you have gained 65 XP, we will credit the missing 35 XP and then offset your counter with 100 XP to reset your XP counter to 0 and maintain your Silver level.

    → The surplus XP measure applies in addition to this measure. Please see the specific Q&A for more info.

  • A Gold member with a qualification period ending in June 2022:
    • If you have gained 220 XP, your counter will be offset by 180 XP to maintain Gold and you keep a surplus of 40 XP.
    • If you have gained 120 XP, we will credit the missing 60 XP and then offset your counter with 180 XP to reset your XP counter to 0 and maintain your Gold level.

    → The surplus XP measure applies in addition to this measure. Please see the specific Q&A for more info.

  • A Platinum member with a qualification period ending in June 2022:
    • If you have gained 450 XP, your counter will be offset by 300 XP to maintain Platinum and you keep a surplus of 150 XP.
    • If you have gained 250 XP, we will credit the missing 50 XP and then offset your counter with 300 XP to reset your XP counter to 0 and maintain your Platinum level.

    → The surplus XP measure applies in addition to this measure. Please see the specific Q&A for more info.

When will I see that my level has been renewed?

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On the first day of your new qualification period, you can see in your Flying Blue account that your current level has been renewed. In your activity overview you will see “XP offered by Flying Blue” with the number of XP that have been credited to reach the XP objective (if applicable), and “Counter offset” with the XP objective of your level deducted from your counter. The validity date of your digital card will be updated at the end of your current tier validity period.

I want to upgrade to a higher level. Will I also benefit from your COVID-19 measures?

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Our measures enable Elite members to maintain their current level. If you are able to travel and you are on the way to a higher level, we reward you with double XP from July until December 2021. In 2022, we will renew our support with a 50% XP bonus from January to June 2022. Please see the specific Q&A for more info. The surplus XP measure you may have benefited from at the beginning of your current qualification period and may again benefit from in 2022 will also help you in reaching a higher level. Please see the specific Q&A for more info. Lastly, stay tuned for more ways to gain XP in 2022.

Will I keep my current XP balance in my next qualification period?

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We will automatically offset the number of XP needed to maintain or upgrade a level. Any surplus XP will remain on your account.

For our Elite members with a qualification period ending between now and 30 June 2022 (previously December 2021):

  • We continue to maintain your status for another period
  • We continue to restore your surplus XP

Some examples:

  • A Silver member with a qualification period ending in June 2022:
    • If you have gained 120 XP, your counter will be offset by 100 XP to maintain Silver and you keep a surplus of 20 XP.
    • If you have gained 65 XP, we will credit the missing 35 XP and then offset your counter with 100 XP to reset your XP counter to 0 and maintain your Silver level.

    → The surplus XP measure applies in addition to this measure. Please see the specific Q&A for more info.

  • A Gold member with a qualification period ending in June 2022:
    • If you have gained 220 XP, your counter will be offset by 180 XP to maintain Gold and you keep a surplus of 40 XP.
    • If you have gained 120 XP, we will credit the missing 60 XP and then offset your counter with 180 XP to reset your XP counter to 0 and maintain your Gold level.

    → The surplus XP measure applies in addition to this measure. Please see the specific Q&A for more info.

  • A Platinum member with a qualification period ending in June 2022:
    • If you have gained 450 XP, your counter will be offset by 300 XP to maintain Platinum and you keep a surplus of 150 XP.
    • If you have gained 250 XP, we will credit the missing 50 XP and then offset your counter with 300 XP to reset your XP counter to 0 and maintain your Platinum level.

    → The surplus XP measure applies in addition to this measure. Please see the specific Q&A for more info.

What will happen to my years counting towards Platinum for life?

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If you keep your current level during your next qualification period based on our special measures, that membership year will count towards the 10 consecutive years needed to qualify for Platinum for life. For example:

  • You have been a Platinum member for 9 consecutive years, and your current qualification period will end on 31 December 2021. Because of our measures, you will be maintained and reach 10 consecutive years of Platinum. On 1 April 2022, we will change your level to Platinum for life.
  • You have been a Platinum member for 7 consecutive years, and your current qualification period will end on 31 December 2021. Because of our measures, you will be maintained. On 1 January 2022, your 8th consecutive year of Platinum will start.

What happens if my qualification period ends after 30 June 2022?

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You can take advantage of our XP bonus until 30 June 2022. Since the situation is still evolving, we will continue monitoring it closely. Stay tuned for more ways to gain XP in 2022.

Surplus XP Support

As an extension of our previous measure, we will automatically top up the surplus XP for Elite members with a qualification period between now and June 2022, if it’s lower than last year. That way, you don’t miss out on maintaining or boosting your status. The surplus XP support will be added within a month after the start of your new qualification period.

What does “surplus XP support” mean?

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At the start of your new qualification period, we compare your number of surplus XP with the number you had at the start of the previous qualification period. If your current number of surplus XP is lower, we will automatically credit XP to your counter to match the surplus XP you had at the start of your previous qualification period. See the examples at the end of this Q&A for more information.

What are surplus XP?

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At the end of your qualification period after having maintained your level, your XP counter will be offset by the XP objective of the corresponding level. Any XP gained above the level threshold are called surplus XP and are kept on your XP counter for the next qualification period. This way, your surplus XP give you a head start for maintaining your level in the next period.
Flying Blue is one of the few loyalty programmes to offer the benefit of taking your XP into the next period after the counter offset. Most loyalty programmes reset the counter to zero at the end of the qualification period by default.

Why is Flying Blue protecting my surplus XP?

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Our Elite members have indicated that surplus XP is a very much appreciated and a distinguishing feature of our programme. We know that many members are happy with the opportunity to keep their extra XP for the new qualification period, thus building up a buffer of surplus XP. In the current situation, our members have shared concerns that their surplus XP will diminish due to limited opportunities to travel and gain XP. By protecting surplus XP, we support our loyal customers and enable them to keep their surplus XP that they have built up over many years.

Will I benefit from surplus XP support?

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You will benefit from surplus XP support if:

  • you are a Flying Blue Silver, Gold or Platinum member;
  • your qualification period ends between now and June 2022 (previously December 2021); and
  • your current surplus XP is lower than it was at the beginning of your previous qualification period.

Some examples:

A Silver member with a qualification period ending in April 2022:

  • If you have gained 120 XP, your counter will be offset by 100 XP to maintain Silver and you keep a surplus of 20 XP.
  • If you had a surplus of 60 XP in your previous qualification period (ending in April 2021), we credit you 40 XP (surplus XP support) within a month, so you again have a head start of 60 XP.

A Gold member with a qualification period ending in April 2022:

  • If you have gained 220 XP, your counter will be offset by 180 XP to maintain Gold and you keep a surplus of 40 XP.
  • If you had a surplus of 80 XP in your previous qualification period (ending in April 2021), we credit you 40 XP (surplus XP support) within a month, so you again have a head start of 80 XP.

A Platinum member with a qualification period ending in April 2022:

  • If you have gained 450 XP, your counter will be offset by 300 XP to maintain Platinum and you keep a surplus of 150 XP.
  • If you had a surplus of 250 XP in your previous qualification period (ending in April 2021), we credit you 100 XP (surplus XP support) within a month, so you again have a head start of 250 XP.

When and how will you inform me if I benefit from this measure?

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If you have opted-in to receive communication about programme information, we will inform you via e-mail within a month after your last qualification period ended. In addition, you can then also find the update in your online activity overview.

How can I benefit from surplus XP support?

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As an eligible Flying Blue member, you do not have to do anything to benefit from surplus XP support. We will automatically take care of that. Within the first month of your new qualification period, we will add the XP to match your previous number of surplus XP. You can see the credited XP in your activity overview under this description: “surplus XP support”.

When and how will I see the surplus XP support in my account?

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Within the first month of your new qualification period, we will credit the XP to ensure your surplus is the same as the period before. When checking the activity overview in your Flying Blue account, you will see the credited XP under this description: “surplus XP support”.

How can I check my surplus XP from the previous qualification period?

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You can check your surplus XP in your online account. It is listed as a separate activity, right after the personal level check and counter offset, called “Surplus XP available on the XP counter”.

What members benefit from surplus XP support?

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If you are a Silver, Gold or Platinum member and your qualification period ends between now and June 2022 (previously December 2021), you may benefit from protected surplus XP.
Explorer members do not have surplus XP.

Examples surplus XP support

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Note: examples are based on Platinum members, but the same construct also applies to Silver and Gold.

Platinum member A

Qualification end date June 2020:
XP counter: 900 XP
Counter offset: 300 XP
Surplus: 600 XP
 
Qualification end date June 2021:
XP counter: 800 XP
Counter offset: 300 XP
Surplus: 500 XP
Surplus XP support: 100 XP
 
Qualification end date June 2022:
XP counter: 700 XP
Counter offset: 300 XP
Surplus: 400 XP
Surplus XP support: 200 XP

Platinum member B

Qualification end date June 2020:
XP counter: 350 XP
Counter offset: 300 XP
Surplus: 50 XP
 
Qualification end date June 2021:
XP counter: 320 XP
Counter offset: 300 XP
Surplus: 20 XP
Surplus XP support: 30 XP
 
Qualification end date June 2022:
XP counter: 160 XP
Plus 140 XP offered by Flying Blue to maintain Platinum
Counter offset: 300 XP
Surplus: 0 XP
Surplus XP support: 50 XP

Platinum member C

Qualification end date June 2020:
XP counter: 350 XP
Counter offset: 300 XP
Surplus: 50 XP
 
Qualification end date June 2021:
XP counter: 220 XP
Plus 80 XP offered by Flying Blue to maintain Platinum
Counter offset: 300 XP
Surplus: 0 XP
Surplus XP support: 50 XP
 
Qualification end date June 2022:
XP counter: 340 XP
Counter offset: 300 XP
Surplus: 40 XP
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REBOOK AND CANCELLATION POLICY FOR REWARD TICKETS

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Due to the uncertainty surrounding travel in this period, we want to give you peace of mind and flexibility when booking your travel. For this reason, reward tickets are changeable without a fee and refundable from now on.

I want to rebook my reward flight. Can I do that without having to pay a change fee?

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You can rebook your reward ticket or Promo reward ticket without having to pay a change fee under the following circumstances:

  • if your reward flight has been cancelled by the airline, or
  • if the travel date of your reward flight or Promo reward flight is on or before 31 March 2022, and
  • your request for change is made before departure of the first flight.

Original ticket conditions apply for rebooking other reward tickets and Promo reward tickets.

I want to rebook my reward flight. Can I change the destination and/or date?

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If you want to rebook your reward flight or Promo reward flight, you can change travel date, destination or both for tickets that fall under the circumstances mentioned in the previous question.

  • Change of travel date: for flights booked on Air France, KLM and partner airlines you can rebook in the same booking class. If we are unable to do so, we will issue a new ticket upon your request. The number of Miles and airport taxes required may be different for this new reward ticket.
  • Change of destination: you can use the full value of your original tickets for new tickets with Air France, KLM, Delta Air Lines or Virgin Atlantic.

Contact customer service to rebook your flight.

I want to rebook my reward flight. How is it done?

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Contact our customer service to rebook your flight.

I want to cancel my reward flight. Can I do so without having to pay a cancellation fee? Will I get a refund?

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You can cancel your reward ticket or Promo reward ticket without having to pay a cancellation fee under the following circumstances:

  • if your reward flight has been cancelled by the airline, or
  • if the travel date of your reward flight or Promo reward flight is on or before 31 March 2022, and
  • your request for cancellation is made before departure of the first flight.

Both Miles and cash will be credited. Please note that ticketing fees are non-refundable. Original ticket conditions apply for cancelling other reward tickets and Promo reward tickets. Contact customer service to cancel your flight.

I want to cancel my reward flight. How is it done?

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Contact our customer service to cancel your flight.

My reward flight has been cancelled. Will I get a refund?

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Please contact the airline to learn more about the possibilities for a refund.

My reward flight has been cancelled. Can I rebook my flight?

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Please contact the airline to learn more about the rebooking possibilities.

What happens if I don't have the result of the mandatory PCR test in time?

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In case you did not receive the result of your mandatory PCR test in time, you cannot board your flight and your travel needs to be postponed. When rebooking your flight in the same cabin class, the fare difference between different booking classes is waived if:

  • you contact Flying Blue customer service within 48 hours before your flight departure; and
  • you delay your flight by maximum 4 days or until the next available flight.

Please contact Flying Blue customer service for more information.